bitjil Frequently Asked Questions

To deposit via bKash on bitjil, log in to your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, follow the on-screen instructions to complete the bKash Send Money transaction to the designated number, and your bitjil balance is credited within minutes. The minimum deposit amount is ৳200.

Nagad deposits on bitjil are processed almost instantly — in most cases your balance is updated within one to three minutes of completing the Nagad Send Money transfer. Processing may take slightly longer during periods of high traffic or network congestion. If your deposit has not appeared after fifteen minutes, contact the bitjil support team with your transaction reference number.

The minimum withdrawal amount on bitjil is ৳500 regardless of which payment method you choose. This applies to bKash, Nagad, Rocket, Upay, and bank transfers to Dutch-Bangla Bank, BRAC Bank, and other supported institutions. There is no maximum withdrawal limit for standard verified accounts, although very large withdrawals may be processed in batches.

Withdrawals to Rocket (Dutch-Bangla Mobile Banking) from bitjil are typically processed within one to six hours of approval. The approval stage itself takes up to 24 hours on business days. Withdrawals requested on weekends or public holidays such as Eid may take slightly longer. Fully verified accounts generally experience faster processing times than accounts with pending KYC steps.

bitjil does not charge platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges as per their standard rate schedule. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other institutions may also carry the bank's own processing fee, which is deducted by the bank and not by bitjil.

No — for security and anti-fraud purposes, bitjil requires that withdrawals are returned to the same payment account used for the original deposit. You cannot withdraw to a different bKash, Nagad, or Rocket number unless you have formally updated your payment details and completed an additional verification step. Contact the support team to start the payment account update process.

bitjil offers a welcome bonus to new players on their first deposit. To claim it, make your first qualifying deposit after completing account registration and KYC verification — the bonus is credited to your account automatically. Welcome bonus amounts and percentage matches are subject to change; always check the current promotions page in your account for the exact terms before depositing.

Wagering requirements on bitjil bonuses specify how many times you must play through the bonus amount before you can withdraw winnings derived from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages — slots typically contribute 100%, while table games may contribute less.

Yes — all bitjil bonuses carry an expiry period, which is stated in the individual promotion terms at the time of claiming. If you do not meet the wagering requirements within the validity window, the bonus and any associated bonus winnings are forfeited automatically. The deposit amount used to trigger the bonus is not forfeited — only the bonus funds themselves.

bitjil operates a tiered loyalty programme that rewards consistent play with points, cashback offers, and access to exclusive promotions. As you move through the loyalty tiers, benefits increase — including higher withdrawal limits, dedicated account management, and invitations to special events timed around major cricket tournaments such as the BPL and T20 World Cup. Full tier details are available in the Promotions section of your account.